Disclaimer
Please read these terms of use and information carefully.
The content of the website is intended exclusively for professional institutional and corporate clients. The presentations on our website are not to be understood as an offer or recommendation of specific investment products. This applies even if individual issuers or securities are expressly named. Any facts presented in connection with specific products are for illustrative purposes only and do not allow any conclusions to be drawn regarding the development of the products.
By accessing and visiting this website, you are bound by and acknowledge the terms of use and information below.
If any provision of these Terms of Use is held by any court or competent authority to be unlawful, void or unenforceable, the remaining provisions of these Terms of Use shall continue to be valid and enforceable to the maximum extent permitted by applicable law.
Terms of use
The contents of our pages were created with the utmost care. For the correctness, completeness and topicality of contents neither GET Capital AG nor third parties can take over a guarantee. This also refers to possible damages of a material or non-material nature to third parties caused by the use of this website. Furthermore, GET Capital AG reserves the right to make changes or additions to the information provided.
The contents of the GET Capital AG website are directed only at investors and corporate clients who have their permanent place of business in the Federal Republic of Germany. It is not directed at persons in jurisdictions in which the offering and distribution of the fund is not permitted or in which the fund is not authorized for distribution. Users of this website are responsible for complying with the laws and regulations applicable to them. Further information can be found in the fund's sales prospectus and is available from GET Capital AG.
Copyright
The contents and structures created by the site operator on these pages are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of GET Capital AG. Downloads and copies of these pages are only permitted for private, non-commercial use.
References to other pages on the Internet (links)
This website may contain links to other pages on the Internet. GET Capital AG has checked the external content for possible legal violations when the link was first made. At that time no legal violations were apparent. GET Capital AG has no influence whatsoever on the current and future design and content of the linked pages and accepts no liability for the content and design of these pages. Any use of these internet sites is at your sole risk. If you notice that there are links to Internet sites with illegal or questionable content (e.g. racial hatred, pornography, fraud, deception, etc.), please inform GET Capital AG, because such links are of course not intended. GET Capital AG will then remove the respective references as soon as possible.
Complaint Management
GET Capital AG provides services for its customers with the greatest possible care. We take the criticism of our customers seriously and understand corresponding hints and suggestions as an opportunity to continuously improve our processes. We would like to inform you below about our procedures for handling complaints:
The complaint can be submitted in German by telephone or - preferably - in writing and free of charge to the attention of the complaint management function. The complaint must contain a comprehensive description of the facts to be complained about from the complainant's point of view. The contact details of the complainant must be provided.
- Complaint management function
The complaint may be addressed to the Complaints Management Function of GET Capital AG at the address: GET Capital AG, Complaint Management Function, Heinz-Nixdorf-Str. 31, 41179 Mönchengladbach. The Complaints Management Function shall ensure that all complaints are investigated objectively and appropriately in accordance with the Complaints Handling Policies and Procedures and that potential conflicts of interest are identified and that any impairment of the Complaints Handling Process by conflicts of interest is avoided.
The complaint management function first sends an acknowledgement of receipt immediately after receiving a complaint, stating the approximate processing time, which is normally 14 working days. If a response is delayed, the complainant will receive prompt feedback on the reason for the delay and by when the review of the incident is expected to be completed. The final response stating our position regarding the complaint will be provided to the complainant in hard copy. Notwithstanding the foregoing, verbal complaints may be answered verbally only, provided the complainant agrees.
You have the option of referring the complaint to an alternative dispute resolution body or filing a civil lawsuit.
